Inspire Success

Providing hints, tips and ideas that help you maintain high performing workplaces that are customer focussed and free of conflict

What sort of Leader are you?

Rae Phillips - Tuesday, January 17, 2017
Think about the great leaders you know. How do they Inspire Success?
Some that we know are able to attract the best people, retain them and keep them engaged in their business for improved performance. They lead organisations that rally their people together to achieve outcomes way above the competition!

Whether you are a business owner, CEO, Managing Director or the People Specialist, you are in the position to make a difference in this ever changing economic environment.

A thriving, recession proof company values their employees. Other companies will follow the traditional approach of laying off staff. Some very talented people will be let go by your competitors and there is no better time to add their skills and experience to your team. They can bring some much needed, fresh thinking and ideas to your business.

At the same time, the morale in your team will remain high, as they won't feel threatened by impending layoffs. Leave those concerns to your competitors!

Think about how you make a positive customer experience. Front line employees in customer service, delivery, purchasing, operations, and sales often have powerful money saving ideas at their fingertips. Feeling valued and trusted adds to our peoples feelings of belonging at work.

Now is the time to do something differently.

Why not be the one leading the pack out of this ever changing economic environment?
Is this something that could be an issue at your place? Inspire Success is all about making HR SIMPLE - no matter what size your business is. Contact Inspire Success for further information or 1300620 100

Public Holidays Christmas 2016

Rae Phillips - Tuesday, November 15, 2016
Sunday 25 December - Christmas Day
Monday 26 December - Boxing Day
Tuesday 27 December - Additional Day**
Sunday 1 January - New Year's Day
Monday 2 January - Additional Day**

** applies as Christmas Day and New Year's Day fall on a weekend

Have a look at this guide from the Fair Work Ombudsman about Requesting and Refusing to Work on Public Holidays

Don't forget if you need help working out how this applies at your place, get in touch 1300 620 100 or 

Getting Staff to Work: Reducing Absenteeism

Rae Phillips - Monday, November 14, 2016

It seems that absenteeism is causing a lot of stress for many of us – not only because employees who are consistently absent or late to work cause headaches, but they also impact on our bottom line!

Here are our top 5 tips for reducing absenteeism at your place:

1. Set standards of attendance
Start right at the start –your induction and your leave policy should outline what you expect if they are going to be late or are not able to get to work. For example employees should;

  • tell their manager they will be absent;
  • phone their manager within a certain time-frame to advise why they are unable to make it to work, the nature of their illness and when they expect to return;
  • know that they will be contacted if you haven’t heard from them about why they are absent; and
  • provide certain evidence that they are unfit for work i.e. a medical certificate or statutory declaration, in a certain way and within a certain time-frame.

2. Keep an eye on why people are absent

Collect information on patterns of absence, regardless of how many employees you have. Only with these statistics are you going to know if you have an issue in your workplace. Keeping an eye on these trends can assist you to:
  • identify if you have a problem with absence at your workplace;
  • determine what type of absence usually occurs in your workplace i.e. is it mainly Monday morning ’sickies’ or cases of longer-term sickness?; and
  • highlight patterns in absence levels. For example, are absence levels higher in one particular team or at a specific time of year?

3. Conduct return to work interviews

For longer term absences, a return to work interview allows you to determine whether the employee is able to return to their duties and if modifications to their duties are required. It also assists you to determine if there is enough reason for disciplinary action. The focus on their absence gives notice to the employee that it hasn’t been noticed. Of course this will depend on the employee’s absence record, and any patterns.

4. Promote opportunities for flexible work
We know it is a legislated requirement, but why not be a trail blazer and help employees achieve a balance between their work, family and lifestyle commitments? There are lots of statistics that show that work-life balance reduces absenteeism. Just looking at your workplace and the roles differently might unearth a few opportunities to work flexibly that you didn’t know existed.

5. Make the job as good as it can be
Research suggests our people spend only 20%, or one day each week, doing tasks for which they have a genuine aptitude. Of course they are busy all the time. You can add real value and unearth strategies to engage and fulfil your staff by identifying roadblocks and helping remove them. In your informal discussions ask, "How can I help make your job more fulfilling, engaging and productive?"

These conversations with your people have economic benefits. All investments yield a return. How can you get your staff to work?

Is this something that could be an issue at your place? Inspire Success is all about making HR SIMPLE - no matter what size your business is. Contact Inspire Success for further information or 1300620 100

Top 10 tips to minimise risk at your work party

Rae Phillips - Thursday, November 10, 2016

End of year parties are getting booked, soon it will be time to share the details with your employees. You want your team to enjoy themselves and the party to be a relaxed and enjoyable get together. However, a relaxed and sociable environment mixed with alcohol means that there is an increased chance of risky and/or inappropriate behaviour, which you will be held liable for, even if the event is not held on work premises..


Follow our top 10 tips to make sure you can have some fun together, celebrate the end of a year and get ready to welcome in a new one together.  

The obligations of employers serving alcohol falling into four key areas:

  • Duty of care - encompassing a common law duty to provide a safe workplace;
  • Sexual harassment - while not isolated to functions, this is "obviously an area that is exacerbated by drug and alcohol taking", and is the biggest area of risk at end-of-year celebrations;
  • Workplace health and safety - "Under WHS legislation an employer has very serious and primary obligations to ensure the health and safety of employees (and others), and excessive consumption of alcohol and/or drug taking can have a direct impact upon that obligation"; and
  • Workers' compensation - "If there's an incident at a work function, it will be work related and workers' compensation will be applicable, which has a direct impact upon premiums but most importantly the expense, cost and time of having to rehabilitate an injured worker."

In most legal contexts, the Christmas party (same rules apply for any work function) will be considered as part of the 'workplace' even when not on the work premises. As such, all the duties and obligations of the employer that apply in the office/workplace continue to apply for the duration of the function or party.

Here are our top 10 tips to minimise risk at your work party:

  1. Ensure all your HR and Work, health and safety policies are up to date – with particular focus on discrimination, bullying, harassment, workplace behaviour, alcohol and drug use. Ensure you have a clear grievance resolution procedure in the event that there is an incident at the party. Circulate these policies now!, discuss them at weekly team meetings, ensure the messages of these policies are clearly understood by all employees and any questions they may have answered. This will ensure your employees know what is expected of them in terms of behaviour at all times;
  2. If you are using an offsite venue make sure you go and have a look and conduct a safety check (you are looking for clear emergency exits, fire equipment, lighting etc);
  3. While alcohol is usually the norm at parties, have non-alcoholic drinks available also. Provide plenty of water so employees consuming alcohol can slow down the pace if required. When supplying/serving alcohol ensure normal responsible service of alcohol standards are adhered to;
  4. Do not allow any types of drinking games, high alcohol consumption prizes etc;
  5. Food and plenty of it should be provided at the party;
  6. Let your employees clearly know the start and finish times;
  7. Consider providing transportation for employees after the party ends, like a mini-bus or Cabcharge vouchers (or at least inform employees of transport options available). Providing transportation is not obligatory for employers but can be a very effective risk minimisation measure;
  8. Ensure responsible managers clearly understand substance abuse and alcohol policies and that they know to step in should any situation get out of control;
  9. Check your insurance covers work party activities;
  10. Clearly advise employees beforehand that any festivities continuing after the work party conclusion time are not endorsed by the employer and are on the employees’ own time.

With organisation and good preparation, you can ensure that it is a happy, safe and incident-free holiday season. Enjoy!

Is this something that could be an issue at your place? Inspire Success is all about making HR SIMPLE - no matter what size your business is. Contact Inspire Success for further information or 1300620 100

Benefits of Outsourcing your HR

Rae Phillips - Wednesday, September 14, 2016

Small business owners might think that outsourcing HR functions only benefits large companies. The perception is that outsourcing is designed to help only these larger operations streamline their business functions and cut down on costs. Of course, usually in a small business, someone has been handed the HR Hat - either by default or because they may have administrative responsibilities. But in today’s economy, there is an increasing need for small businesses to consider the financial and other potential practical benefits of outsourcing human resource functions to a trusted provider.

Some of the advantages of small business HR outsourcing may include:

1. The ability to focus on business productivity: Instead of spending time handling routine administrative tasks, employers can focus on more strategic functions of the business that can have greater rates of return.

2. An enterprise-class solution: Small businesses may be able to enjoy enterprise-class benefits from HR outsourcing, which can help them save costs and compete more effectively with other small businesses and their larger counterparts.

3. Access to latest technology at a manageable cost: Growing enterprises may have minimal resources to invest in infrastructure and state-of-the-art equipment to run their businesses. With an outside expert running some of the functions, businesses may enjoy better technological systems without necessarily having to own them. This may help cut down on their operating costs.

4. Help with compliance: This is one area where many small businesses struggle to keep up, especially with the changing laws pertaining to hiring and firing, insurance and bullying claims, work health and safety and payroll, penalty and overtime requirements. The greatest challenge is that failure to comply can lead to serious financial consequences. Outsourcing HR functions to a trusted provider can help business owners understand and take action to comply with these laws and regulations.

When you’re ready to outsource HR functions, consider a company’s experience, “How long have they provided these services, and for how many businesses?”, their financial stability, “Is their financial information a matter of public record?”, and do they offer personal service, “Can I work with an HR professional on-site?”, "Can I call them only when I need them?"

Is this something that could be an issue at your place? Inspire Success is all about making HR SIMPLE - no matter what size your business is. Contact Inspire Success for further information 

Is Work Making YOU Stressed?

Rae Phillips - Monday, September 12, 2016
Stress in the Workplace

Unlike other health hazards in the workplace, stress may not be easy to detect. Managers may see it as a potential problem but have so many other responsibilities they 'push it under the carpet'. It could be a major stressor for them!

Likewise staff may worry that they cant fix the problem or that it is a failure to cope on their part.

Either could lead to a breakdown in the communications vital to the support and maintenance of good teamwork, potentially setting your business up for accidents and injuries, workers compensation claims, complaints from customers and costs attributed to high staff turnover.

Be aware of these signs:

  • An increase in overall sickness absence – especially frequent short absences 
  • Poor work performance – less output, lower quality of work, poor decision making, poor timekeeping, increased occurrence of accidents 
  • Relationships at work – poor relationships with colleagues and clients, bullying, harassment, conflict 
  • Employee attitude and behaviour – poor timekeeping, loss of motivation or commitment, working long hours but with decreasing effectiveness 

While each individual’s response to stressors is unique, some common symptoms are obvious.

Behavioural – withdrawal, hostility, eating disorders, increasing use of coffee, alcohol, drugs or tobacco, poor concentration, poor judgement, loss of creativity, making more mistakes, being too busy to relax, absenteeism;

Emotional – loss of confidence, lack of self esteem, anxiety, frustration, anger, apathy, worry or anxiety, depression;

Physical – difficulties in sleeping, frequent and unspecified aches and pains, digestive problems, exhaustion, nausea, lowered resistance to minor illnesses.

Displaying some of these symptoms does not automatically indicate that a person is experiencing stress, but they do point to such a possibility.

Is this something that could be an issue at your place? Inspire Success is all about implementing practical solutions that help create high performing workplaces which are customer focussed and free of conflict - no matter what size your business is. Contact us at Inspire Success for further information

Mental health in the Workplace

Rae Phillips - Thursday, September 08, 2016

More than one million Australians experience depression each year, with depression currently the leading cause of non-fatal disability. Despite this, depression is not always well managed by organisations and stigma and a lack of awareness can be barriers to seeking help. Did you know that each year undiagnosed depression in the workplace costs $4.3 billion in lost productivity and this excludes work cover / insurance claims, part-time or casual employees, retrenchment, recruitment and training. Workplace stress is a significant risk factor for developing depression

On average, every full-time employee with untreated depression costs an organisation $9,665 per year.  In addition to absenteeism, depression accounts for more than 12 million days of reduced productivity each year.  Around 50 per cent of people with depression don't get help for it  but research shows that implementation of early diagnosis and intervention programs can result in a five-fold return on investment as a result of increased employee productivity.  Increased awareness about depression and understanding the relationship between mental health and the workplace is more important than ever.  The momentum in Australia to address these issues is growing.

Beyond Blue recently reported key results of a training needs analysis conducted in order to identify the learning needs of organisational leaders in relation to managing mental health, particularly depression, in the workplace. Their respondents were Managers/Leaders, Learning and Development and Human Resource Professionals from a variety of industries within public, private and not-for-profit sectors. Experience with depression in the workplace was common amongst their respondents, with 68 percent reporting that they had worked with, or managed, someone who was experiencing depression. Some respondents indicated the situation was related to relationship problems, with the major workplace issue being work performance.  Only 14 percent of the Managers/Leaders reported participating in specific training related to managing mental health in the workplace. They reported that the most useful part of this training was information about identifying mental illnesses, information about services and resources and workplace strategies for responding to mental illness at work.

What is clear from this information is that the following is now essential for businesses:-   

  • Leaders must promote and support good mental health in the workplace, have preventative strategies in place and develop policies and procedures around how to address mental health issues with their staff
  • There must be an understanding of the impact of working conditions on mental health
  • They must be able to identify signs and symptoms of mental health problems and
  • Have the training / knowledge to be able manage workplace mental health problems and have effective treatment approaches to common mental health problems

On RUOK day, please reflect on your team's mental health and ask them Are You Okay?

Is this something that could be an issue at your place? Inspire Success is all about implementing practical solutions that help create high performing workplaces which are customer focussed and free of conflict - no matter what size your business is. Contact us at Inspire Success for further information

Maximise Your Competitive Edge - With Your People

Rae Phillips - Monday, May 23, 2016
Get ahead of the rest! Focus on what is really important in your business...

What a challenge we have at the moment to keep working away in our businesses, providing excellent service to our customers; to be spending some strategic time looking at our product or service and determining what customers in this changing economy are looking to buy; AND trying to differentiate ourselves from other businesses in our market.

I think if you focus on the unique experience you provide for your people, they will do the rest for you. By building on employee confidence, they will become your raving fans, and sell to existing and potential customers. People coming to your business will feel the attitude and passion for your business and want to spend more time around you and your people. All of this equates to more dollars spent and more profit for your business.

So what can you do to maximise your people as your competitive edge?

1. Provide a unique experience 
  • How are you different from all the other employers? Do you provide a different environment or philosophy? Maybe you have a unique approach to your people management? 
  • EVP – the employee value proposition is what they are interested in – what’s in it for them? 
  • Do you offer flexible work practices; can they start later or finish earlier to allow them to do the other things that are important to them? 
  • Are you involved in the local community, or do you have a charity-giving program? Do you only use green products or have a carbon neutral scheme? Generation Y employees especially see this as a real positive. 

2. Forget your old paradigms! 
  • One of the hallmarks of a creative company is a willingness to listen to everyone within the business and pay close attention to their ideas and suggestions. 
  • Be flexible and open to new ways of thinking or doing things, your staff or customers can have the best way of doing things in this new environment. It might be a new product or service – keep your options open. 
  • Respect is not automatic. Gen Y staff wont give you the credit just because you are the boss – you have to earn their respect. Treat them as you want to be treated, enjoy them for who they are. (Oh – and get over it! They will soon be the majority of the workforce and it is you who must change the way you think for your business to benefit.) 

3. Be open and honest!
  • Front line employees in customer service, delivery, purchasing, operations, and sales often have powerful money saving or customer building ideas at their fingertips. Give them the forum to share them. 
  • One on one review’s should happen for 30minutes every 3 months. Your daily informal catch ups should not stop, but save some focused time for each of your people where you listen and tell them how much they mean to the success of the business. 
  • Make your staff and customer experience as good as it can be. Don’t just satisfy them – make them raving fans! 
  • Commit to a development plan, not just professional but also personal or fitness or spiritual – whatever is important to each of your people. 
  • If you need to reduce costs in your business, tell your people in advance. Consider some of the many options available before you reduce your head count. Don’t let this be a surprise, respect and support is borne from honesty. 
  • Lasting relationships are built in hard times – this is true for your staff and your customers. 

Don’t underestimate the value of your people being your competitive edge. As always, your customers experience of your product or service is your best advertisement. Your people will be remembered long after the experience of buying your product or service.

Is this something that could be an issue at your place? Inspire Success is all about making HR SIMPLE - no matter what size your business is. Contact Inspire Success for further information or 1300620 100

End of Financial Year Must Dos

Rae Phillips - Friday, May 06, 2016
Given that the financial year is almost at an end, here are our TOP 4 people related processes for you to get started on:

1. Employee Details 
Now is the perfect time to issue new employee details forms to all your people and get them to update addresses, email addresses, phone numbers and emergency contacts. It's helpful for when you are sending out payment summaries, but also to ensure nothing has slipped through the cracks.

Here is one we prepared earlier to help you get started - EMPLOYEE DETAILS FORM

2. Your Workplace Policies. 
Having clear and legally correct workplace policies (such as workplace bullying policies, drug and alcohol policies and e-mail and internet usage policies) can help you guide the behaviour of your employees and help you avoid being held liable under various types of legislation. It is essential that you review and update your policies on a regular basis. 
At this time of the year, send out any policies that have been updated and get a fresh declaration signed that shows your people know your policies and have signed to say they understand and have read them. Here's an example of one we use - POLICY DECLARATION

3. Your Awards, Agreements and Employment Contracts. 
Are you sure that all of your employment agreements and contracts are 100% up-to-date? Have you made amendments since the most recent changes to the Fair Work Act? To avoid liability to your business, it is imperative that your awards, agreements and employment contracts are legally correct. 

Contracts that are limited tenure and tied to the financial year will need to be rewritten now. Get to work on it now so you don't inadvertently miss them.

Need a hand with updating your policies, contracts and agreements? Contact us for more information. 

4. Your WHS Procedures. 
Make it a priority to review all your WHS procedures at the beginning of each year and check they are running smoothly. You could even consider conducting a few drill tests to make sure your employees are completely clear about what to do in an emergency situation. 

Need help ensuring your business's WHS practices are up-to-date? Contact us for more information. 

Did I raise something here that could make your life simpler? Call Inspire Success on 1300 620 100 or email for more information.

How to deal with Unacceptable Workplace Behaviour

Rae Phillips - Tuesday, March 01, 2016

Workplace misconduct relates to deliberate or careless acts of unacceptable behaviour by an employee and it can disrupt productivity and cause lasting damage to your business. It needs to be addressed quickly.

  1. The first thing you can do to try and avoid acts of misconduct from occurring in your workplace is to clearly outline the standard of behaviour and performance you expect from your employees.
  2. This means implementing concise workplace policies as well as disciplinary guidelines to assist managers in dealing with difficult employees.
  3. You also need to be prepared to investigate allegations of misconduct fairly as to minimise any legal risks.
  4. Finally, you need to be 100% certain that misconduct is serious enough before you decide that it warrants disciplinary action or dismissal.

If you don’t have sufficient evidence, you could have a fight on your hands.

So here are the key considerations:
      • Get your workplace policies in order;
      • Develop discipline management guidelines;
      • Investigate allegations of misconduct;
      • Avoid legal implications when dismissing for misconduct; and
      • Know when misconduct warrants summary dismissal

Is this something that could be an issue at your place? Inspire Success is all about making HR SIMPLE - no matter what size your business is. Contact Inspire Success for further information or 1300620 100

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